Impersonation
Tech Support Scams
Fake warnings about viruses, charges, or account problems designed to get you to call, pay, or install software.
What this scam looks like
- Pop-up, email, or call claiming your computer is infected or your subscription renewed.
- Pressure to call a "support" number or install remote-access software.
- Requests for payment to fix a problem you did not know you had.
How it usually starts
- Unexpected alert while browsing or in email.
- Caller claims to be from Microsoft, Apple, Amazon, or your antivirus company.
Why it works
- Technology feels confusing — fake experts exploit that.
- Remote access gives scammers control of your device and accounts.
Warning signs
- Unsolicited contact about computer problems
- Request to install software or grant remote access
- Payment by gift card, wire, or crypto for "support"
What to do
- Close the message. Do not call the number shown.
- Contact the company through its official website if concerned.
- Run updates and scan with software you already trust.
What not to do
- Do not install software from an unexpected caller.
- Do not grant remote access to unknown people.
What if I already responded?
- Disconnect from the internet if remote access was granted.
- Change passwords from a different device.
- Contact your bank if payment information was shared.
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